Shipping Policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Services
Most orders are shipped via United States Postal Service (USPS). In some cases another shipper may be used.

Domestic Shipping Rates
We offer free shipping to most* items in the continental United States.

*Some items (mostly smaller single items) will be charged a shipping fee in the continental United States. Fees will show up in the Shipping section of checkout.

International Shipping
At this time, we do not currently ship outside the United States.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@riftwild.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@riftwild.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Contact Us
If you have any further questions, please don't hesitate to contact us at info@riftwild.com.